Got this when i tried to run the mac app: Box Drive's system extension was not loaded. Make sure it is enabled in System Preferences> Security & Privacy, and then restart your computer. If the problem persists, contact Box Customer Support for further troubleshooting of the problem.
Then i did what they asked above, through startup recovery (changed the preference) following a reboot, however i am still getting that same message. How could that be?
Hi Mikal,
Welcome to the Box Community!
This would be something our Support team would like to investigate with you and may require specific account information.
It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
Best,
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