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Question

Cant download files

  • May 23, 2025
  • 1 reply
  • 25 views
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Hi there,

I am trying to download files but it wont. It says its waiting for api.box and doesn't load anything else. I also cant see a preview of it on this browser (Chrome) even though it is fully updated.

Thanks

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    If you're having trouble downloading files, please check this article for troubleshooting steps: 

    https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

    All the best!

     

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