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Question

Cant do anything to get help

  • May 23, 2025
  • 1 reply
  • 7 views

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Hi, 

I need help with my admin account/email, and there is no way I can find information on how to do it. When I try to contact support over chat I click chat icon and nothing happens. When I try to send tickets it tells me that my email is not verified - my old admin email is not valid any more and does not work. So, it is a vicious circle. Please advise. Thx.

1 reply

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Hi Piotr , 

Welcome to Box Community and glad to help! 

You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted. 

Thanks for posting!