I get an error saying a need 2fa, i already set up 2fa but when i check account i get the following "Unable to fetch 2-step verification information. Please refresh and try again."
Question
Cant create primary key
Hi Abel,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
Kindly check your email for details and updates.
All the best,
For anyone who comes across this problem,
I initially used 2fa via app, and it worked fine until i had to generate a primary key.
When i clicked generate primary key, the app told me to confirm via 2fa however it could not find my 2fa info, If i checked my account i got the message stated above.
The solution:
sign out and back in again. the 2fa info should be there but you need to change it to text message.
once its changed to text message i cliked generate primary key, and confirmed via text message my identity and all worked fine
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