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Question

Cant connect Salesforce with Box

  • October 21, 2025
  • 1 reply
  • 35 views

Setup on a trial and I just installed Box in our Sandbox but I get this error below when trying to connect it with any user I setup.

“You may not log in with an enterprise that does not match the service account. AccountId for User [removed by moderator] AccountId for Service Account null”

1 reply

Rona Box
  • Community Manager
  • October 21, 2025

Hi ​@josem

Welcome to Box Community, and we’re glad to assist! 

To assist with your integration with Salesforce, I’ll go ahead and open a new case. A member from Box Product Support team will get in touch through email and please keep an eye out. 

 

Thanks for posting and hope it gets sorted out very soon!