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Question

Cant change email address.

  • May 23, 2025
  • 1 reply
  • 8 views

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My company got bought out and they changed our emails. I try to link the new email address and I get this message "This email belongs to a different organization and cannot be added as an additional address in your Box account."

1 reply

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Hi Dennis,

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!