Cant add new folder

Hi Andrew, 

Welcome to the Box Community, I'm happy to help!

Can you please do the following browser troubleshooting to resolve this?

• Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
• Use different browsers and see if it makes any difference when trying to create a new folder
• Try disabling extensions/ plug-ins from your browser, and try this again

Let us know how it goes and if you have questions and we will help you.

Regards,