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Question

Cant add new folder

  • May 22, 2025
  • 1 reply
  • 24 views

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The add new folder tab's not working ....... Any ideas on fixing would be appreciated

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1 reply

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Hi Andrew, 

Welcome to the Box Community, I'm happy to help!

Can you please do the following browser troubleshooting to resolve this?

  • Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
  • Use different browsers and see if it makes any difference when trying to create a new folder
  • Try disabling extensions/ plug-ins from your browser, and try this again

Let us know how it goes and if you have questions and we will help you.

Regards,