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Question

Cant add a new user

  • May 27, 2025
  • 1 reply
  • 17 views

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I cant add a new user - I get the message "user belongs to another enterprise" but they are part of our organization - any advice?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Charlotte,  

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions. 

We'd love to further assist!