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Question

Cant access to box

  • May 23, 2025
  • 2 replies
  • 6 views

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I have created a new folder and share the link, but people can´t access by their laptops. Once the reset the password they dont recieved the email to change the password. What can I do?

2 replies

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Hi there, 

Welcome to the Box Community! 

Please have them reach out to us directly so we can assist them further.

Thanks!


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How can people contact you ? Same problem here but the person can't login to contact support.