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hi there

 

For some reason my original verification email did not work. Now I cannot login.

When i try to reset password, i can do this, but when i come to login i get an error each time “invalid credentials”.

I now can’t sign up with my email nor can i login, despite resetting password several times.

 

Hi ​@Hcmpalmer, 

Welcome to Box Community, and we’d love to help with your Box access! 

 

If your attempt for password reset didn’t work, try using an alternate browser like private/incognito window. Please try again: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

 

Hope it works, and please let us know how it goes! 

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