Hello,
My colleague and I are trying to upload files to folders on BOX, which we are both approved editors/collaborators for, and are logging in through our BOX account. We have uploaded via pdf and zip versions, and both do not work. Please advise how we can fix this.
BR,
Nikole
Hi Nikole,
Welcome to the Box Community! I'm happy to help.
To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Settings > Account. Your Max file size is listed under Account Details.
Also, you may be uploading files to one of the folders shared to you. It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.
Troubleshooting Upload Issues:https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box
Best,
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