Skip to main content
Question

Cannot update with a new card

  • May 22, 2025
  • 1 reply
  • 63 views
Forum|alt.badge.img

I try to update my financial details with a new card and I constantly get an error on that card and I cannot pay. What can I do?

    1 reply

    Forum|alt.badge.img

    Hi Alexandra, 

    Welcome to the Box Community, I'm happy to help!

    Have you tried updating your payment information following this article: https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

    If you have but are still getting error updating your card information, please go ahead and contact the Billing Support team by opening a support case with our Billing Team. Someone from the team will reach out to you to help address the issue with updating your payment details.

    Thanks for posting and please let us know how else we can help!

    Regards,

    Terms of ServiceAccessibility statement