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Question

Cannot update password

  • May 23, 2025
  • 1 reply
  • 63 views
Forum|alt.badge.img

I try to change the password
It does not come mail
I check the junk mail folder too.
There is no mail.


One of my apps logged in the past.
But the password is different it can't be changed.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist! 

    I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

    Hope it helps! 

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