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Question

Cannot share a box file with a certain email address

  • May 23, 2025
  • 3 replies
  • 165 views
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I have a collaborator who I want to share a box file with, but the link for the shared file does not go to his email address. The email account of the collaborator works otherwise.

      3 replies

      Forum|alt.badge.img

      Hi there,

      Welcome to the Box Community. I am happy to help! 

      This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

      Thanks! 

        • syoungblood
        • New Member
        • June 10, 2025

        Cannot share a box file with a certain email address

        I have the same problem.  There are some employees of our company that I want to share a file with.  Their name does not populate in the email list and when I cut from outlook and paste into BOX the individual still cannot gain access.

         

        What do I do?

          • hosman
          • New Member
          • October 21, 2025

          Hi I am not able to share a folder with a user. When i cut and paste the email address or type out the email address and add the user, the email address is automatically changed to another user’s email address. The user also did not receive the invitation email from box. How can i fix this?

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