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Question

Cannot see shared Box files

  • May 22, 2025
  • 2 replies
  • 71 views
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Hi everyone

I am having major difficulty accessing shared Box files that have been shared by clients. I used to be able to log-in and see all the folders and view the files. Now I can no longer do this. What has happened?

The files have not been removed.

 

Any support would be much appreciated.

 

Thank you.

 

Neha

    2 replies

    C
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    Hi Raman, 

    Welcome to the Box Community!

    Have you tried connecting with the person who shared the content to your or its owner?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    Hope this helps!

    Thanks for posting and let us know how else we can help!

    C
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    I am having the same problem.  The initial client uses Box, but I cannot see the new client.  Everything is set up correctly by both clients and I am a collaborator on both, but both are very secure clients and I cannot see the new client's shared content.

    Thanks,

    John

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