Hi,
Just a few moments back, to my utter surprise, I am not able to see any of my files and folders I had on my box.com account (for years now).
In my Box account settings, it shows I have used up ~40 GB, which is correct, then why am I not able to access these files and folders?
My account email is [personal information--redacted].
Please help.
To add more information, I was on the free plan all these years. When I login I see more options like Enterprise, Relay, Developer etc. which I don't intend to use.
Please help me regain access to all my content on box.com. Hoping its just an access issue and files have not been deleted!
Surprisingly, I see my account type is now Developer which was not the case before this access issue occurred.
Can I please request you to open a case with Box Support to get this resolved so that I can switch back to my original account type (regular, free) and be able to access all my files and folders?
Hi Suddha,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
Thanks for your patience!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
