I cannot remove/delete external user; it only allows me to promote to a "managed users"
Underneath the name/email it reads... "This user used to collaborate on items which are currently all in trash"
Question
cannot removed external user; it says I can only invite as managed user
Hi Judy,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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