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Question

Cannot Reinstate Box Account

  • May 22, 2025
  • 3 replies
  • 19 views
C
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Hi all,

My colleague deleted her Box account. Now, she is unable to sign up for a new account using the same email address because it's identified as "taken". Also, clicking to send a password reset link does not generate an email to the user.

How can she reinstate her account, or start a new one at the same email address?

Thanks!

    3 replies

    C
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    Hi Ned,

    Welcome to the Box Community! 

    I suggest that your colleague sign in to Support.box.com > Support > Contact Support in order to submit a case.

    Best,

    C
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    Hi AJ - The login system doesn't recognize her credentials, nor does it send her a password reset link. Her account seems to be stuck in purgatory which is why I'm posting on her behalf.

    C
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    Hi Ned,

    This issue would be better addressed by our Product Support. I've created a ticket for you. Please check your email for updates. 
     
    Best, 
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