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Question

Cannot receive invitation and confirmation email from box

  • December 5, 2025
  • 1 reply
  • 22 views
A

Hello everyone,

My colleague is encountering issues despite being added as a collaborator to a Box folder.

  • They are not receiving invitation emails.
  • Since no invitation email was received, they signed up by registering their account information via this link: https://account.box.com/signup/personal#q63ft
  • They are not receiving a confirmation email after signing up.
  • In the collaborator list, their account status appears as "Pending."
  • Our mail server is not blocking Box email domains.

We require assistance from the support team.

Best regards,

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • December 6, 2025

    Hi ​@Ayumi Minagawa, 

    Welcome to Box Community, and we’re glad to assist! 

    For us to evaluate the user’s email, I’ve gone ahead and opened a support case. Please keep an eye out and a member from the Box Product Support team will reach out to you. 

     

    Thanks for your continued support in the Box Community! 

     

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