Skip to main content
Question

Cannot receive box update notifications

  • May 23, 2025
  • 1 reply
  • 54 views
Forum|alt.badge.img

Hello,

 

I changed my notification settings to allow for all, I am still not receiving emails when documents are added to boxes that I am listed an editor on. 

 

Can someone help?

 

    1 reply

    Forum|alt.badge.img

    Hi Jeff, 

    Welcome to Box Community and glad to assist! 

    Please make sure your email notifications are set accordingly and for more information, please read this article. 

    If your Account Settings or Folder Settings are configured correctly, you may be expriencing email notifications issue and here's our recommended troubleshooting steps.

    Hope it helps! 

    Terms of ServiceAccessibility statement