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Question

Cannot Open Google Sheets on Mac or iPad

  • May 22, 2025
  • 3 replies
  • 51 views
C
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I cannot open a Google Sheets document to edit it. On Mac it asks me to sign into my gmail account (which is separate from the hotmail account I use to log into Box.com), and whenever I do the browser glitches and asks me to log in again. It doesn't matter if I try on Mac or iPad, in Safari or Google Chrome, and I double checked some of my cookie/privacy settings on Mac to make sure they are the same as a coworker who is able to access Google Sheets

 

The closest I can do upload, access and edit Microsoft Word documents. I can also view the google sheets and download them to my google sheets app on my iPad, but I cannot edit the online version of the google sheets

 

Please help me so I can better communicate with my coworkers

    3 replies

    C
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    Hi Callum, 

    Welcome to the Box Community, I'm happy to help!

    When integrating with Google Docs, please make sure 3rd party cookies are enabled in your browser:

    • In Chrome, cookie settings can be adjusted under the Chrome menu  on the browser toolbar.
    • To change your cookie settings, select Settings > Show advanced settings. In the Privacy section, click Content settings and adjust your settings in the Cookies section.

    More troubleshooting tips can be found in this article: https://support.box.com/hc/en-us/articles/360043695634-Google-Docs-Integrating-With-Google-Docs 

    If the issue persists, please let us know and we will do our best to help you!

    Regards,

    C
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    I have the same issue. My Google Sheets documents will not open and prompt me to sign in to Google Account. I do this and then it sends me back to do the same thing again. I have followed all the tips listed here and everything in the troubleshooting link above and nothing has worked. Please advise on what to do next.

    C
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    Same issue as Emily Muth. We have tried all of the suggested troubleshooting and it is still not working????

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