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Question

Cannot Open Certain Files on Box Drive

  • May 23, 2025
  • 1 reply
  • 25 views

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I am unable to open or download certain files (CSV/PDF) on my Box drive. Please help.

1 reply

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Hi Ehab, 

Welcome to the Box Community, I'm happy to help!

Do you encounter a specific error message when trying to open certain files in Box Drive? Can you share a screenshot here so we can take a closer look?

Could you also tell us what OS are you on and Box Drive version are you running?

I look forward hear from you!

Regards,