Skip to main content
Question

Cannot open box link

  • May 22, 2025
  • 2 replies
  • 29 views
C
Forum|alt.badge.img

Hi Box Support Team, 

 

I have a very urgent request, I cannot acces a link I shared on box anymore: https://rituals.box.com/s/ntqrsfu7fpfcjz6b0om4sl1xc2d7mg3b 

Can you please make sure, that I am able to access it again. I work with a Rituals account. 

 

Let me know. 

 

Thank you!

    2 replies

    C
    Forum|alt.badge.img

    Hi Neeltje, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are having issue accessing a Shared link that was sent to you.

    If you are seeing a message that says "This shared file or folder link has been removed or is unavailable to you.", this error is typically caused by one of 3 things:

    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

    To learn more about Shared link access type, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 

    Regards,

    C
    Forum|alt.badge.img

    Hi , 

    Thank you for getting back to me. I am the one who shared this link (And thus the owner) but cannot access the content anymore. Is there any other way to access the file? 

    It is a very important one so would be great if there is a solution. 

    Thank you!

    Terms of ServiceAccessibility statement