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Good afternoon

I was able to open all box folders and files from within my document on my laptop.

From yesterday the box icon on my laptop is empty.

Any bodies assistance would be most appreciated. 

Hi ​@Essie, 

Welcome to Box Community! I understand that you’re unable to access your Box contents through your local Box folder and we’d love to assist! 

 

I just have a few questions for you as we proceed, 

  • Can we confirm the Operating System running in your machine? 
  • What is the current version of your Box Application?
  • Has it ever worked before? 
  • Could you login to the Box website and see if it’s also empty?

 

Thanks for posting, and we look forward to your reply! 

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