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Question

Cannot open Box Drive on Mac High Sierra 10.13.6

  • May 22, 2025
  • 3 replies
  • 34 views

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Cannot install Box Drive on iMac High Sierra 10.13.6 I followed the steps on their website but did not work (https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive) Under system preferences > security and privacy the option to allow Box.inc does not show up 

3 replies

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Hi Marie, 

Welcome to the Box Community!

One of the main prerequisites to be able to install Box Drive is that you must be on the two latest major versions of macOS.

Please try updating your Mac OS to the latest version and then install Box Drive.

Best, 


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Hi, 

The iMac I use is from 2011. So the highest software can update it is High Sierra 10.13.6. Apple does not offer uppergrade more than High Sierra for 2011 models. 

Please let me know if there is anything I can do


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same question. How can I do to install Box Sync to MacOS 10.13.6 ?