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Question

Cannot open a PDF in Adobe. I get an error message.

  • May 22, 2025
  • 1 reply
  • 34 views
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I get "There was a problem completing your request. Please try again." How can I open a file in Adobe? I need to rotate a PDF which you cannot do in Box's viewer, but I cannot actually download a file.

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community! 

    To open a PDF file with Adobe Acrobat for Box:

    1. In your Box account's window, click the file's name.  Box displays the file in the preview window.
    2. In the upper-right corner of the preview window, click Open and select Adobe Acrobat web. 
      • Alternatively, in the file picker view in the Box webapp, right click the PDF file, and then
      • Hover over Open With and select Adobe Acrobat web.
    3. To grant Adobe Acrobat access to your Box account, in the Adobe Acrobat Web window click Okay. Adobe Acrobat displays the file. 
    4. Sign in using your Adobe log in.
    5. To save your finished work back to Box, in the Adobe Acrobat web app click Save.

    You may also see this steps here: https://support.box.com/hc/en-us/articles/360050927173-Opening-PDF-files-with-Adobe-Acrobat-for-Box

    Thanks!

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