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Question

Cannot og in from Thailand, but can from UK VPN

  • May 23, 2025
  • 2 replies
  • 8 views

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Error: Forbidden
Your client does not have permission to get URL /login from this server.

 

I am unable to login from my home in Thailand, but can by using a UK VPN - how can I get back to normal

2 replies

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Hi Iain, 

Welcome to the Box Community, I'm happy to help!

We have previously seen this error happen when Box is being blocked by your network or ISP. Could you work with your IT team and ISP to ensure traffic is able to reach Box. This support article may be of use: Configuring A Firewall For Box Applications

Thanks for reaching out and let us know how else we can help!

Best Regards, 


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Thank you for replies - issue resolved itself late yesterday pm.... ty