Cannot login after migrated from Box Sync To BoxDrive

Hi Admin, I no longer can access my files in my PC after migrated from Box Sync to Box Drive. It still keeps saying that I'm not connected to internet. My internet connection is up and running. No problem at all.

So I try to login via web but to no avail. It keeps loading for too long until grey page appear (nohing dispalyed)

The only successfull login is thru my web browser in my phone (using 2FA).

Appreciate your help.

Thanks

Rumah

Be the first to reply!

Hi Rumah,

Welcome to Box Community and glad to help!

You can try to uninstall your Box Drive application and reinstall it.

Here's the steps:

Hope it works!

Hi Rona, thanks for your prompt reply.

I've followed your advice by Uninstalled the Box Drive (including delete the HKEY in Reg Editor) and reinstalled the Box Drive.

But the problem is still persist. Here are the screenshot for your reference.

Thanks in advance for your kind help.

Hi Rona, I'm still waiting for your assistance as the problem still persist.

It directly pop-up with the Error Message screen without the login page

Hope you can please help me. Thanks

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded