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Question

Cannot Login

  • May 27, 2025
  • 1 reply
  • 11 views

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Hello. My colleague cannot visit box page even he is invited. When I look into all collaborator, he is displayed as "pending". He received verification e-mail after he input his e-mail address, but it was expired. He needs the e-mail again. What can we do?

 

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Miki, 

Welcome to Box Community and glad to assist! 

Once the user's verification email has expired, please have the user to reset his password to get a new link and complete his Box setup. 

Thanks for posting!