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Question

Cannot install Box desktop on Windows 10 enterprise

  • May 22, 2025
  • 1 reply
  • 27 views

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After clicking install, it will work on it, then after a screen flash, an error box pops up: "Box drive has encountered an unexpected error".

1 reply

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Hi Yajie, 

Welcome to the Box Community, I'm happy to help!

Could you try to manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

If the issue persists, please go ahead and uninstall and re-install Box Drive following these articles:

Let us know how it goes and if you have any questions!

Regards,