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Question

cannot find shared folder sent by client on free box account

  • May 22, 2025
  • 1 reply
  • 108 views
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Hi,

One of our client sent us a link of the shared folder for us to get access. But we could not find the shared folder when we did a search.

The client sent us twice the link with the same result.

Could you someone assist us asap?

THank you

 

 

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    Your client most likely sent you a "Shared link" of the folder. Files/ folders shared via a shared link will not show up in your folder tree (unless you have been invited as a collaborator) as these can only be accessed through the Shared link url. 

    If you wish to see a shared folder into your folder tree, your client have to send you an "invitation to collaborate" instead.

    To learn more on the difference between using a Shared link and inviting collaborators, please check out this article: https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions 

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