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Hi, I'm having issues where I'm not able to edit any live documents in Microsoft Excel Online, and the option to open in Excel Desktop is greyed out. Google sheets is currently not showing up as an option either. This is only occurring within one folder (the other folders are functioning normally and show Excel/ MS Excel Online/ Google Sheets as options for editing). My remote employee is able to access and edit the spreadsheet normally. How do I resolve this? I need to edit this document

 

Hi ​@KD_WBLLC

Welcome to Box Community and we’re glad to assist!

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and a member will be in touch. 

 

Thanks for posting, and we look forward in getting this sorted out very soon!


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