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Cannot download box drive

  • May 23, 2025
  • 1 reply
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I tried to download box drive for mac from https://www.box.com/resources/downloads on Safari but got the message "This connection is not private. This website may be impersonating 'e3.boxcdn.net' to steal your personal or financial information. You should go back to the previous page". I tried on Chrome and got a similar message "Your connection is not private. Attackers might be trying to steal your information from e3.boxcdn.net (for example, passwords, messages, or credit cards). NET::ERR_CERT_AUTHORITY_INVALID"

 

I think this is due to an expired certificate.

    1 reply

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    Hi Rachel, 

    Welcome to the Box Community, I'm happy to help!

    We've made an announcement about the changes to Box Desktop CDNs which seems related to the error you are seeing: https://support.box.com/hc/en-us/articles/13239765440531-Changes-to-Box-Desktop-CDNs

    Starting Monday January 23rd 2023, the CDNs that serve downloads of our desktop products (cdn07.boxcdn.net and e3.boxcdn.net) will be migrated to a newer provider. This will not affect access to your content from the Box desktop products. The Box website already uses this provider, so the transition should be transparent to users. However, if you have set up any restrictive firewall rules or custom DNS overrides you will need to update your system settings.

    Please refer to https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications for best practices on how to configure your firewall settings for Box applications.

    Thanks for posting and please let us know how else we can help!

    Regards, 

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