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Question

Cannot create or move the folders on Box

  • May 27, 2025
  • 1 reply
  • 27 views

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Hi, 
I have the editor rights and trying to create a new folder or to move one and I get this error message: 

''An error occured trying to copy your item to ''NameOfFolder''.

How this issue can be fixed?

Thanks

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Marija, 

Welcome to Box Community and glad to assist! 

Please follow these troubleshooting steps to fix your error. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

Hope it helps!