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Question

Cannot create custom app

  • May 22, 2025
  • 2 replies
  • 6 views

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When I try to create my first app, it doesn't matter what app name or Authentication MethodI use. I always get an error: "An app with that name already exists. Please use another name"

Thanks for your help.

2 replies

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I think this is due to you having a free account vs a developer account. You can sign up for a developer account here. I do think that error is confusing, so I alerted an internal team. 

Thanks, 

Alex, Box Developer Advocate


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I did a little more research into this, and I need to retract my previous statement. It looks like free accounts can make applications. Can you send me screenshots of the process you are following/errors you are seeing?