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Question

Cannot create app user for web application

  • May 23, 2025
  • 1 reply
  • 15 views

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Was trying to create an app user following this guide,
https://developer.box.com/guides/getting-started/user-types/app-users/
and with the following api request:

POST - https://api.box.com/2.0/users
request: {"is_platform_access_only": true , "name":"test"}
response: 

{
"type": "error",
"status": 403,
"code": "access_denied_insufficient_permissions",
"message": "Access denied - insufficient permission",
"request_id": "avrw5xhevqe1xti8"
}

What is missing? Can you please assist? 

(I have verified I have sufficient permissions to create a user which is not an app user and it was created successfully) 
 
Thanks






1 reply

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Hi there, 

Welcome to Box Community and I'm here to help! 

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!