Skip to main content
Question

Cannot create a new user

  • May 23, 2025
  • 1 reply
  • 37 views
Forum|alt.badge.img

Trying to setup a new employee on box however I keep getting a message that the user's email is already being used.  I've run reports and searches however I cannot find the employee listed anywhere on my reports.  When the employee tries to login they get a message that the admin has removed their access.

    1 reply

    Forum|alt.badge.img

    Hi Sharon, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Support team would like to investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

    All the Best, 

    Terms of ServiceAccessibility statement