I need to create a password in order to CHANGE my password that is requested to view the file that was sent to me. When I create a password in my account I get an error.
Question
Cannot create a new password
Hi Priscilla,
Welcome to Box Community!
If you haven't tried it yet kindly use the link app.box.com/reset to generate a new password reset link. As you receive the password reset email please create a new password.
Hope it helps! Let us know if you need assistsance.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.