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Question

Cannot create a new Box account ...Get the message "user belongs to another enterprise"

  • May 27, 2025
  • 1 reply
  • 15 views

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We are attempting to register a new account in Box but get the message ""user belongs to another enterprise".

This is a new user and does not have any other Box accounts.  Please advise.

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Floyd,  

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!