Cannot create a new account

Hi there, 

Welcome to the Box Community!

From what I can see on my end, you already have an account under this email address. You can go ahead and request for a new password to retrieve your account. 

Thanks!

Hello Aira, thank you for your reply.

No. First time using this email to create an account in Box, I tried with another email account and the same message. thank you and best regards.