Hello, I'm trying to update the primary email on my account and cannot do so. The site tells me to enter a password to make the email address my primary, but I never signed up with a password. I used Google Sign In. When I go to create a password in account settings, it doesn't let me set my new password, even when following all the rules.
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Hi Keenan,
Welcome to Box Community and glad to assist!
You could try to reset your password first then try again.
Once you've changed your password:
- Login to box.com and navigate to your Account Settings.
- In Login and Email Addresses section, select 'Make Primary.'
Hope it helps!
Hello Rona,
This solution does not work since as stated, I have a Google account that I used to sign up for Box. There is no password set on the account.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.