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Question

Cannot change my password

  • May 23, 2025
  • 3 replies
  • 23 views

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Hi!

I created my Box account using Gmail SSO.

I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message "There was a problem changing your password"

What should I do?

3 replies

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I am having the same problem.  Help?


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I'm also having this problem. Please advise how to handle this.


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Seems like a problem they just never plan to fix...