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Question

Cannot change my password

  • May 23, 2025
  • 1 reply
  • 14 views

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Hello! I created my Box account using Gmail SSO. I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message. Please advise!uriWn0WfG8ZfBDzSWIwhlFGMg.png

1 reply

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Hi Alana, 

Welcome to Box Community and glad to help!

Let me create a new ticket and a member of our team will assist. Please keep an eye out. 

Thanks for posting!