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Question

"Cannot be found" when selecting and opening a file in Explorer

  • May 23, 2025
  • 4 replies
  • 106 views
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Sorry...It describes what was translated from Japanese to English by Google.
When an Excel file is selected and opened in Explorer using Box Drive "We're sorry, XX (Excel file name) cannot be found. It may have been renamed, moved, or deleted." is displayed and the file cannot be opened. 
The file can be opened by selecting the file again and opening it. 
The same phenomenon does not occur for a specific file, and sometimes the same phenomenon does not occur. 
If you select "Open the same name workbook for reference", the same phenomenon has not occurred. 
Windows 10 Pro, Office 2019, BoxDrive Ver2.30.87

    4 replies

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    Hi there, 

    Welcome to Box Community! 

    I opened a new case regarding your issue while opening your file in Box Drive. Please keep an eye to your email as one from our Box Product Support team will be in touch. 

    Thanks for posting! 

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    I have the same problem.
    How should I deal with it?

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    Hello 諒

    It's not resolved in the end.
    Microsoft Support "https://support.microsoft.com/en-us/topic/excel-%E3%81%A7%E3%83%95%E3%82%A1%E3%82%A4%E3%83% AB%E5%90%8D%E3%82%92%E3%83%80%E3%83%96%E3%83%AB%E3%82%AF%E3%83%AA%E3%83%83% E3%82%AF%E3%81%97%E3%81%A6%E3%83%95%E3%82%A1%E3%82%A4%E3%83%AB%E3%82%92%E9% 96%8B%E3%81%8F%E3%81%A8-%E3%83%95%E3%82%A1%E3%82%A4%E3%83%AB%E3%81%8C%E8%A6 %8B%E3%81%A4%E3%81%8B%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93-%E3%81%A8%E3%81% 84%E3%81%86%E3%82%A8%E3%83%A9%E3%83%BC-%E3%83%A1%E3%83%83%E3%82%BB%E3%83%BC %E3%82%B8%E3%81%8C%E8%A1%A8%E7%A4%BA%E3%81%95%E3%82%8C%E3%82%8B-d0843147-23c2-931a-6956 -6be640fd6423", but the xls file could not be opened, and there was no improvement.
    So the xlsx file is opened twice with a probability of about 50%.

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    Hello 暢子
    Thank you for your response.
    I tried but could not get it to work.
    It seems to be difficult to resolve.
    If you make any progress, I would be happy to share it.
    ご回答ありがとうございます。
    試してみましたが、うまくいきませんでした。
    解決は難しいようですね。
    何か進展があれば、教えていただけると幸いです。

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