I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." The other box account was erroneously opened and then deleted. We need to add her to our organization account with her work email.
I have researched and tried the options provided by the other users - thank you. Nothing has worked!!
Jeff
I'm having this exact same problem. I received the same error message, "Email already used in a Box account but not associated with an enterprise." I had my employee delete his Box account so that I could add him to my organization account, which he did, but I'm still getting the same error. I found a Help article that said to ignore the error message and hit "Save" again, but then I get a red error at the top of the page that says "Cannot add new users. Please try again." I'm at a loss.
I am not able to add my other users. I had a free account and upgraded to a business account in which I am to get three user accounts. I have paid for the accounts and have the invoice. It appears my box page has not been updated to show the paid account versus the free account. I’ve tried customer service and am not getting any help updating my page so I can add my other users. Does anyone have a way to reach Box to update my account for the business plan so I can add my other users? Or get a response to this post. I think it’s just an error in that my account never updated to reflect the business account. Thanks!
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