Question
Cannot add additional email to change primary email address
When I try to add a new email it gives me an error saying that the servers are having problems but it also says all servers are working ok
Hi Bob,
Welcome to the Box Community! I'm happy to help.
Have you gone trying using another web browser and/or internet connection to isolate the issue?
Please try the following preliminary troubleshooting steps:
* Update your browser to the latest version -
* Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-
* Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
* Update Java - https://java.com/en/download/installed.jsp
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.