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Question

Cannot add a new member

  • May 23, 2025
  • 3 replies
  • 11 views
C
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I am trying to add a new member to one of my folders and keep getting an error message that I cannot do so as I am not allowed to add an external user (which the person is not as it is someone from my company).

How can I grant access to this person?

    3 replies

    C
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    Hi Claudia, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

    C
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    I'm having the same problem

     

    C
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    Rubbish support too - I require support and seem to be going around in circles!

     

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