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Cannot access other box account

  • May 23, 2025
  • 1 reply
  • 19 views
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I believe I have 2 box accounts - 1 under email (Email redacted) and one under email (Email redacted).  When I log in using (Email redacted). I cannot see the files that were shared with me by one of our business partners (Western Union Business Solutions/Convera)  When I try to login using (Email redacted) the prompt says "Signing in as (Email redacted)"  If I hit "Not you?" and enter (Email redacted) again, it still says "Signing in as (Email redacted)".

    1 reply

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    Hi John,

    Welcome to the Box Community! I'm happy to help.

    I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly.

    Please check your email for details and updates from our team.

    Best regards,

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