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Question

cannot access or download my files

  • May 23, 2025
  • 1 reply
  • 19 views

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I cannot access the files on my account. I cannot access it through the online portal. I cannot download them. When I click "download" it does nothing. When I log into my account on my desktop machine it shows the files but when I try to click them it gives me an error saying it failed to contact the server.

1 reply

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Hi there, 

Welcome to Box Community and I'm here to help! 

Can you confirm your current Box version and your Operating System? 

We'll await for your reply!