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Question

cannot access boxaccout

  • May 14, 2026
  • 1 reply
  • 12 views

My Box Drive desktop app suddenly started showing this error message one day:

 

“Unable to log in. Box Drive was unable to access the Keychain to securely store your login details. Please ensure Box Drive has access to the Keychain and log in again.”

I have tried logging in several times, but I still cannot resolve the issue. The app keeps showing the same message and does not let me complete the login process.

Has anyone experienced this problem before? Any suggestions on how to fix Box Drive’s Keychain access issue on macOS would be greatly appreciated.

1 reply

Rona Box
  • Community Manager
  • May 14, 2026

Hi ​@mlin1

Welcome to Box Community, and we’re going to help troubleshoot with your Box Drive login error. 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and rest assured that we’ll continue to get in touch. 

 

Thank you for the continued support in the Community!